Customer Support

  • If you're experiencing issues with your pedal, follow the steps below to help isolate and resolve the problem:

    1. Isolate Your Pedal

       - Important: Some pedals and effects units don’t play well together. To rule out potential interference or compatibility issues, always test your pedal individually without other pedals connected in the signal chain.

    2. Check Your Power Supply

       - Our pedals require a 9V center-negative DC adapter.

       - If you hear excessive noise (hissing, oscillation, or hum):

         - Check that you're using the correct power supply. We recommend high-quality, isolated pedal power supplies like:

           - Pedal Power 2+

           - 1 Spot Pro

         - Avoid using power supplies like:

           - Line 6 power supplies

           - AC power adapters

           - 18V supplies

           - 1-Spot wall warts or daisy chain power supplies, as they can introduce noise and other issues.

       

       Using a high-quality isolated power supply will help prevent unwanted noise and ensure optimal performance.

    3. Check the Signal Flow

       - If you have no signal:

         - Verify that your cable orientation is correct:

           - Guitar input: Top-right jack

           - Amp output: Top-left jack (when facing the pedal)

         - Test your cables: If the signal still isn't coming through, test each cable individually:

           - Plug your guitar directly into your amplifier using the same cables to confirm they’re functioning properly.

           - Cable testers are helpful for verifying cable integrity.

    4. Knob Crackling or Noise

       - If you notice crackling or noise when adjusting a knob, it’s likely due to static electricity or dust buildup in the potentiometer.

         - Try this: Turn the affected knob through its full rotation several times to see if the issue clears up. This often resolves minor static or dust-related problems.

    5. Need Further Assistance?

       - If you've gone through the above steps and are still experiencing issues, please check out our warranty and repair information.

       - You can contact us directly for further support.

       

  • At OC Pedal Co., we stand by the quality and craftsmanship of our pedals. All of our pedals come with a Limited Lifetime Warranty (for as long as we are in business) covering any defects in materials or workmanship that affect the function or operation of the pedal. This warranty does not cover cosmetic wear or damage caused by misuse, neglect, or accidents. It does not cover broken knobs, pots, or jacks. We build our pedals to last, but they’re not designed to withstand being thrown off a building.

    To request a warranty repair or replacement, you must provide the original receipt or proof of purchase. Please note that the warranty is non-transferable and is void if the product is resold. Additionally, any modification or attempt to repair the pedal by anyone other than the manufacturer will void the warranty.

    If your pedal experiences a warranty issue, please be aware that you are responsible for all shipping costs associated with warranty repairs or replacements. For issues outside of the warranty, we’ll be happy to help with repairs at a reasonable cost.

    Contact us here!

  • We’re happy to repair any out-of-warranty OC Pedal Co. pedal. Our standard repair service includes a bench fee of $40, which covers diagnostics and labor. Please note that all shipping costs associated with repairs are the responsibility of the customer, both to and from our shop.

    We do not offer repair services for third-party pedals, so please ensure your pedal is one of ours before reaching out. If you have any questions or need assistance, don’t hesitate to contact us!

  • Unless explicitly stated in the product description, we accept full or partial returns within 14 days of receiving your items. Returns requested after 14 days will not be accepted. The customer is responsible for return shipping and assumes all liability for lost or damaged shipments.

    We recommend using an insured, traceable shipping method with delivery confirmation and a signature requirement to ensure the safe return of your items. All returned items must be in like-new condition with original packaging and contents. Returns that do not meet these criteria may be subject to a 25% restocking fee.

    Refunds will be issued to the original payment method and may take 3-5 business days to process once the returned items are received. Please note that OC Pedal Co. does not control how quickly your financial institution posts refunds. 

    If you have any questions or need assistance, feel free to contact us!